Shipping Policy
We offer free shipping exclusively to the United Kingdom!
Average Transit Times:
- United Kingdom: 7 to 15 days
We are committed to providing the best shipping experience possible, constantly seeking ways to optimize deliveries. We understand that unforeseen events, such as natural disasters, holidays, adverse weather conditions, may cause delays in shipping. While most packages arrive within the estimated timeframe, unexpected events faced by our carriers may occur.
Although we cannot guarantee exact delivery dates, we take full responsibility for investigating any delays or issues, working diligently to minimize any inconvenience caused. Your satisfaction is our priority.
I just placed an order, when will it be shipped?
Please allow 24 to 48 hours for the processing and shipping of your order.
Will I receive a tracking number?
We provide tracking for each order. The number will be available as soon as the product is dispatched. You will receive a confirmation email 24 to 48 hours after placing your order. Track your order status on our website “Track Your Order” or, for more detailed tracking information, “support@petoob.com”.
Can I cancel my order or edit my delivery address?
Yes, it is possible, but there is a small window of opportunity of 6 hours to cancel or adjust an order before dispatch. Please send an email to support@petoob.com, including all order information, such as the number, full name, and email. Outside of these conditions, we may not be able to fulfill your request.
For any other questions, contact us via email or contact form. We are here to provide the best experience exclusively for our customers in the United Kingdom!