Refund and Exchange Policy
Dear customer,
We are continuously improving our Customer Support based on the suggestions you provide us. Please find below the key guidelines of our Customer Service Policy:
Item condition:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will analyze the situation and may send you a replacement product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.
Cancellation policy:
If you wish to cancel or make changes to your order, please contact us within 24 hours of placing the order: support@petoob.com. We are unable to process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure prompt delivery. However, once processed in our warehouse, we cannot make changes.
Refund policy:
If the product you received is damaged, different from what you requested, or has delivery issues, please let us know! Please send an email to support@petoob.com or contact us through the Fanpage or Instagram. We will review each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain period.
DELAYED OR MISSING REFUNDS (if applicable):
If you have not yet received a refund, please check your bank account again and contact your credit card company. It may take some time for the refund to be officially posted. If you have followed these steps and have not received the refund, please contact us at support@petoob.com.
Customer support:
Our customer contact channel is:
- Email: support@petoob.com
- A customer service representative will respond to your inquiry within 24 hours.